A mother recounts feeling 'traumatized' and 'upset' after her trip home from Palma took a turn for the worse.

Megan Patrick, a mother of two, attributes the blame to the airport and the airline Jet2, claiming they left her and her 'screaming' children stranded for 15 hours.

You've probably heard the Jet2 jingle all over social media, but after her ordeal, this mum vows never to fly with them again.

The family attempted to return to Newcastle on July 24 after a holiday in Palma, Spain, when their flight was delayed.

Megan, 35, mentions she was closely monitoring the departure board for updates and quickly made her way to the designated gate with her two children in '11 minutes' when it was announced that boarding had commenced.

Everything seemed fine, right? Unfortunately, no. A staff member at the gate informed them they had violated airport etiquette due to their timing.

Megan says her flight home from Palma was delayed, and she kept a close eye on the board (Kennedy News and Media)

Upon reaching the gate, Megan was informed she was too late to board, and she insists Jet2 never made a 'final call' announcement.

The distressed mother describes how her four-year-old daughter was 'hysterically crying' as they 'begged' to be allowed on the plane, insisting the display still showed 'boarding' rather than 'final call'.

A Jet2 staff member spoke to the captain, but they were still denied boarding.

Megan recounts being 'stranded' at the airport entrance with 'no food' for her children until she could check in for new flights later that evening.

She has since lodged a complaint with Jet2 but has not yet received a response.

Jet2 maintains that flight delays are 'always communicated very clearly' and advises passengers to 'regularly check departure boards'.

The airline noted that all other passengers boarded the aircraft on time.

The family of three had been away in Palma and were trying to fly home to Newcastle (Kennedy News and Media)

Megan from South Shields, Tyne and Wear, recalled: "The lady at the gate scanned my passport and remarked, 'you're lucky to be getting on this plane; otherwise, you wouldn't be traveling'.

"I apologized and explained we came as soon as the information was updated. I handed over the kids' passports, and she said we were too late and couldn't board.

"I couldn't believe it because we went straight there—there were no queues. The kids were really upset, I was really upset, and we were begging to be let on the plane.

"The plane was right there, the doors were open, so there was no reason we couldn't board. It wasn't showing final call; it was literally still showing boarding, and the plane door was open."

The mother insisted that the time spent arguing could have allowed them to board in time.

"We went back and forth for about 10 minutes. The kids were absolutely screaming. My four-year-old was hysterically crying. We were just begging her to let us on the plane."

Megan says she and her children were stranded at the airport for 15 hours (Kennedy News and Media)

"I thought they would just put us on another flight, but when we got to the Jet2 desk, they asked us to pay for new flights."

The family's luggage was retrieved, and they had to wait until the later flight.

Megan finally landed back in Newcastle at 3am on Friday [July 25]—after spending 15 hours stranded in the airport.

"It almost wasn't worth going away for those few days, I think I was more stressed when I got back."

A spokesperson for Palma airport said: "All flight information is provided by the airline. The information on the screens was provided by the airline."

And a Jet2 spokesperson said: "We are sorry to hear about Ms. Patrick's experience. Any flight delays are always communicated very clearly, and we always advise customers to check departure boards regularly if they are in the airport terminal.

"We are investigating this matter further; however, we can confirm that all other customers boarded the aircraft. We have been in contact with Ms. Patrick and are discussing the matter with her."